Frequently asked questions about AvoriazLets
The proposition
What is ManagedLets?
ManagedLets is a web based system and the expertise to provide local entrepreneurs with their own holiday property letting and management business branded to the resort name, which is integrated to a wider family of similar sites. This provides global web presence with local expertise and services.
What is the benefit to customers?
ManagedLets provides holiday property rental with flexible dates, competitive prices, easy booking and local service. The customer can find a property and build their own holiday with additional services and options when they order. They will be met by the local Resort manager who will provide local assistance and advice to ensure a great holiday.
Commercial stuff
How are payments processed?
We handle payments for bookings and services through Google Checkout. This is calculated and processed in GBP. Customers can see what the (current) Euro equivalent is by changing the currency option at the top of the page. We calculate the rental and pay the owner in GBP.
What happens if a booking gets cancelled?
A customer has the right to cancel a booking at any time prior to the arrival date but a cancellation fee may be applied. This is a percentage of the total price or the deposit you have paid to us, whichever is greater. The fee depends on the number of days prior to your arrival and it is specific to the website where you created your booking. Please refer to the Cancellation Fees table below for more information.
Who pays for the laundry and changeover service?
Property servicing is an additional charge to the property rent which is paid by the customer. The service includes: Property preparation - placing of linen and towels; making beds; arrival meet & greet; key handover; directions to the property, and on departure; property check, key retrieval, property cleaning, removal of linen and laundering.
The property management service
How do customers find the property?
The website holds the property address and GoogleMaps location. The Resort Manager is responsible for providing additional assistance where required.
How does the service work?
A customer views a property on the website, checks the details, pricing and availability then either books directly or contacts the Resort manager for further details. When the booking is made, additional options will be suggested for locally provided services, including transfers, guiding, excursions, equipment hire (e.g. ski equipment), insurance, airport parking etc. To confirm the booking, the customer needs to accept the terms and conditions, then an initial payment is made (the terms include the details for an additional payment that will be charged in the event of damage or remedial work being required following their stay). An email confirmation will be sent to the customer, Resort Manager, property owner and the relevant service providers.
How is customer feedback added to the system?
Resort or property review comments can be entered onto the site by anyone. These are checked before they get published by the Resort Manager
What happens when a booking is made?
The customer will be sent a welcome email to confirm their booking which details the joining instructions. They will be met or contacted by the Resort Manager to guide them to their property and the other service providers. The customer and Resort Manager have access to the details of the booking on the system.
What is involved in the checking of a property after a rental?
The property is checked by the Resort Manager rental to verify condition and basic inventory check. Any issues will be resolved within the terms of the deposit. If there is anything that exceeds this value, then it is brought to the property owner's attention.
What is involved on departure?
The details can be found at the Arrival/Departure section in the Resort tab.
What is involved upon a customer arrival?
The details can be found at the Arrival/Departure section in the Resort tab.
Who cleans the property?
The customer is obliged to perform a routine clear-up before they depart. This includes stripping beds and a general tidy up and wash down and vacuum. The resort Manager then ensures that the property is prepared to the agreed standard for the next customer. If the customer does not leave it as expected, it is possible for the Resort manager to levy an additional charge.
Marketing
What other locations do you operate in?
Please visit www.managedlets.com for links to all current locations which are either in operation or exist as holding pages until we secure agreements with local Resort Managers.
Cancellation Fees
| Days to Arrival | % |
|
0-5
|
100.00 %
|
|
5-10
|
75.00 %
|
|
10-20
|
50.00 %
|
|
20-30
|
40.00 %
|
|
30-60
|
30.00 %
|